Refund policy

 

 

 

At AQUAHAUS, customer satisfaction is one of our top priorities. If for any reason you are not completely satisfied with your purchase, we are here to help and guide you through the return process in the easiest and most efficient way possible.

 

Contact Us First

 

Before initiating a return, please contact our customer support team at:

digital@aquahaus.us

Please do not return products directly to the shipping warehouse address. Our return processing location may differ from the original shipping location. Returning items to an incorrect address may result in delays or additional costs that could become the customer’s responsibility.

 

Return Authorization

 

Once you contact us, our team will review your request and determine whether the return is eligible according to our return policy.

If your return is approved, we will provide:

  • The correct return address
  • Return instructions
  • Any additional steps required for processing

Returns sent without prior authorization may not be accepted.

 

Return Shipping

 

Customers are responsible for arranging and covering return shipping costs unless the return is due to:

  • A defective product
  • A damaged item received
  • An incorrect item shipped by AQUAHAUS

We currently do not provide prepaid return labels.

Customers may use the shipping carrier of their preference to return approved items.

 

Inspection & Return Conditions

 

All returned items are inspected upon arrival at our warehouse.

To qualify for a return:

  • The item must be unused and in its original condition
  • The product must include original packaging, accessories, manuals, and components
  • The return request must be submitted within the eligible return period

 

Defective or Damaged Products

 

If the return is due to a manufacturing defect or shipping damage:

  • A full refund or replacement will be provided
  • No restocking fee will apply

Please provide photos or videos showing the issue to help us process the claim faster.

 

Returns Due to Change of Mind

 

If the return is requested due to personal preference, incorrect selection, or change of mind:

  • A restocking fee of up to 30% may apply
  • Original shipping costs are non-refundable

The product must be returned in new and resalable condition.

 

Refund Process

 

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

  • 5–7 business days for refund processing after inspection and approval
  • Additional time depending on your bank or payment provider

If you do not receive your refund within the expected timeframe, we recommend contacting your payment provider first.

 

Communication & Customer Support

 

At AQUAHAUS, we believe every situation can be resolved through clear and professional communication. Our support team is committed to assisting you throughout the entire process and ensuring the best possible customer experience.

Thank you for choosing AQUAHAUS. We truly appreciate your trust and support.